Alna Care
ERP maintenance and support services
For more than 20 years we have been helping the largest businesses and government institutions to maintain their Microsoft Dynamics and SAP ERP systems. This experience has helped us create Alna Care.
Alna Care is an ERP maintenance and support service that ensures the efficient daily operation of your system and its data security, while guaranteeing the highest level of customer care.
Alna Care features:
Qualified consultants familiar with your business specifics
Individual email support 24/7/365
Live customer service, online or over the phone
One-stop-shop incident management system
Customer self-service hub powered by first-in-class Easy Redmine system
Precisely defined response times
Custom response times for managing emergency situations
Monthly reports on the work performed
Continuous consultant audit, ensuring excellent service quality
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Additional services:
ERP training (beginner / intermediate / advanced)
Development of functional documentation and tutorials
ERP audit to help identify critical issues and to make suggestions for appropriate solutions
Strategic consulting when choosing an ERP system
System upgrade and re-implementation
Extension and Add-on installation